By now, have you heard of any of the smart assistants being emotional or judgmental? Well, Amazon is now making it possible by adding some humanlike features to Alexa. Developers have brought in emotional resonance to Alexa which makes its voice sound with varying levels of emotions such as excitement, joy, or disappointment.
Alexa breaks away from its robotic monotone:
Alexa might now sound a little more natural and soon will be able to reply to your queries with excitement or disappointment. For instance, if you ask the score for a match and your favorite team loses then Alexa might sound upset.
The voice assistant is now made capable to reply in a high, medium or low degree of the two emotions. According to Amazon, this feature was most essential as the feedbacks from its customers indicated that overall satisfaction with the voice experience got amplified almost by 30% when Alexa started responding with emotions in a humanlike voice.
Also, as per a study by industry publication Voicebot, users overwhelmingly opted for human voices as compared to robotic voice. The publication also discovered that people were more likely to memorize information when it was conveyed in a human voice rather than a robotic voice. The research proposes that making voice assistants sound more lively is vital if Amazon, as well as competitors like Apple and Google, aim to be a major part of people’s everyday life.
The technology behind this human like voice:
Amazon is using Neural TTS (NTTS) technology to make Alexa more emotional. This is Amazon’s text-to-speech technology that allows Alexa to sound more like a human voice. For instance, Alexa will respond in an excited or happy tone when a user answers a trivia question rightly or wins a game. In the same way, Alexa will respond in a disappointed or empathetic tone when a user requests for the sports score and his/her favorite team loses the game.
With several technological innovations, voice assistants have moved out of their beginner stage and are now on the verge of coming up with more creative innovations in the next few years.